Private Onsen + Public Onsen (3 pax)
Joya Onsen Cafe (1 outlet)
- This voucher can be redeemed from today to 18 Mar 2022 (60 days validity)
- Joya Onsen Cafe reserves the right to amend the service details and terms & conditions without any prior notice.
- This voucher cannot be used in conjunction with other discount, promotions, coupons or privileges.
- This voucher cannot be used in conjunction with our vouchers purchased from other third-party platforms.
- This voucher is limited to one customer per redemption.
- All prices listed in Daily Vanity include 10% service charge.
- No advance booking is required. However, customers may request to reserve vacancies for public onsen.
- There will be no refunds for booking cancellations, regardless of how advance you cancel from your booking date (no-refund cancellation policy)
- You may choose to either reschedule to another date within 2 months from your booking date or refer your slot to someone on your behalf.
- If you are unable to reschedule within 2 months from your booking date, the amount you had paid for the booking will be forfeited.
- There will be no penalty fees for rescheduling last minute (up to 4 hours from booking time; excluding informing us outside of our operating hours)
- Rescheduling within 4 hours from your booking time is highly discouraged as this leaves us with insufficient time to release the slot to others. Please refer your slot to someone else instead. (Informing us outside of our operating hours does not count as informing more than 4 hours in advance from your booking time.)
- There will be no refunds for no-shows (confirmed booking without cancellation or rescheduling).
- Joya Onsen Cafe reserves the right to escalate the issue to relevant authorities if you refuse to abide by our policy.
- Separate cancellation policy applies (from the respective third-party platform) if you had purchased our onsen passes through third-party platforms (applies to both public and private onsen).
- Voucher cancellation is only allowed within the first seven days from purchase date. You may read our FAQ to understand the cancellation process and other matters.
How To Redeem Voucher
Step 1: Purchase the voucher(s)
Receive a confirmation email from us upon payment. Do not share the voucher code (in the confirmation email) with merchant before appointment.
Step 2: MAKE AN APPOINTMENT
Call or email the beauty service at the intended outlet to book your preferred time slot. Refer to confirmation email for outlet details.
Step 3: Present confirmation email upon arrival
No printing is required. Upon arrival for appointment, kindly present the confirmation email to merchant for scanning of QR Code or quote the voucher code.
Step 4: REDEMPTION IS COMPLETED!
Enjoy your relaxing session!