Private Onsen + Public Onsen (1 pax)

Joya Onsen Cafe (1 outlet)

S$ 88.00

About The Service

Private Onsen + Public Onsen (1 pax) includes:

  • Access to private onsen room with time limit of 1 hour 30 min 
  • Amenities include an onsen bath, a sauna room, a dressing area and a shower area

Steps and Procedure:

  1. Do Safe Entry check-in 
  2. Register at the onsen reception 
  3. Proceed with payment (can opt for optional refreshment set at $7/pax)
  4. Collect keys to private room at the reception 
  5. Proceed to allocated private room to enjoy 
  6. After time limit is up, check out from the private room and return keys to reception 
  7. If keen to head over to public onsen, do let the reception know. locker keys for public onsen will be provided
  8. When done with public onsen, check out and return locker keys at reception 
  9. If purchased refreshment set, proceed to cafeteria to redeem (optional) 

Alternative Steps and Procedure

If arrive earlier than private onsen booking time, can opt to go public onsen first
4a. Collect locker keys to public onsen
5. Change out in changing room and take shower before using public onsen facilities
6. When the time for private onsen booking is almost up, leave the public onsen area and return public onsen keys at reception before collecting private onsen room keys
7. Head over to allocated private onsen room to enjoy
8. After time limit is up, check out from the private room and return keys to reception
9. If keen to head over to public onsen, do let the reception know. locker keys for public onsen will be provided
10. When done with public onsen, check out and return locker keys at reception
11. If purchased refreshment set, proceed to cafeteria to redeem (optional) 

Rules and Regualtion:

  • A mandatory shower is required before using any of the onsen facilities (both public and private onsen)
  • Please be physically well before entering the onsen

Outlets

  • Joya Onsen Cafe - Jurong West

    511 Upper Jurong Road, D' Arena, #01-06,
    Singapore 638366

    Mon-Sun: 11:00 am to 9:00 pm

Usage Terms

  • This voucher can be redeemed from today to 24 Jul 2022 (60 days validity)
  • Joya Onsen Cafe reserves the right to amend the service details and terms & conditions without any prior notice. 
  • This voucher cannot be used in conjunction with other discount, promotions, coupons or privileges. 
  • This voucher cannot be used in conjunction with our vouchers purchased from other third-party platforms. 
  • This voucher is limited to one customer per redemption. 
  • All prices listed in Daily Vanity include 10% service charge. 
  • No advance booking is required. However, customers may request to reserve vacancies for public onsen. 
  • There will be no refunds for booking cancellations, regardless of how advance you cancel from your booking date (no-refund cancellation policy)
  • You may choose to either reschedule to another date within 2 months from your booking date or refer your slot to someone on your behalf. 
  • If you are unable to reschedule within 2 months from your booking date, the amount you had paid for the booking will be forfeited. 
  • There will be no penalty fees for rescheduling last minute (up to 4 hours from booking time; excluding informing us outside of our operating hours)
  • Rescheduling within 4 hours from your booking time is highly discouraged as this leaves us with insufficient time to release the slot to others. Please refer your slot to someone else instead. (Informing us outside of our operating hours does not count as informing more than 4 hours in advance from your booking time.)
  • There will be no refunds for no-shows (confirmed booking without cancellation or rescheduling).
  • Joya Onsen Cafe reserves the right to escalate the issue to relevant authorities if you refuse to abide by our policy. 
  • Separate cancellation policy applies (from the respective third-party platform) if you had purchased our onsen passes through third-party platforms (applies to both public and private onsen).
  • Voucher cancellation is only allowed within the first seven days from purchase date. You may read our FAQ to understand the cancellation process and other matters.

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How To Redeem Voucher

Just follow these simple steps:

Step 1: Purchase the voucher(s)

Receive a confirmation email from us upon payment. Do not share the voucher code (in the confirmation email) with merchant before appointment.


Step 2: MAKE AN APPOINTMENT

Call or email the beauty service at the intended outlet to book your preferred time slot. Refer to confirmation email for outlet details.


Step 3: Present confirmation email upon arrival

No printing is required. Upon arrival for appointment, kindly present the confirmation email to merchant for scanning of QR Code or quote the voucher code.


Step 4: REDEMPTION IS COMPLETED!

Enjoy your relaxing session!